Tryvium Features

Bot Management
  • Chat Bot
  • Voice Bot
  • Inbound Routing
Agent Management
  • Agents
  • Agent Groups
  • System Messages
  • Canned Responses
ServiceNow Integration
  • Create Tickets
  • View/Search Tickets
  • Save chat transcript in Ticket Notes
  • Save attachments in tickets
  • Knowledge Base Integration*
Queue Management
  • Multi-Level Visual IVR
  • IVR Integration*
  • Business Hours
  • Routing Strategies
  • Holiday List
Monitoring
  • Real-time Dashboard
  • Reports
  • Chat Transcript
  • Call Recording
Cognitive Services
  • Language Translation
  • NLP Integration

Tryvium Features – Administration

Configuration
Configuration
  • Bot configuration & Management
  • Visual IVR & Voicebot configuration
  • Agent Management
  • Holiday & Business Rules setup
  • Queue & Skill Management
  • Access Management
  • Outage Management
Actionable
Actionable
  • Real-time Live chat monitoring
  • Dynamic Trending Issues (In Dev)
  • SLA Reports, Download reports
  • Force Routing, End Chat
  • Chat Transfer
  • Web Session Management
  • Alerts & Alert Management
  • Language Translation – Language Configuration
  • NLP – Integration & Configuration
  • ITSM – Context Window config & Management
  • Chat Transcript – Turn on/of
  • Dynamically change System messages, canned messages

Engage + Automate + Intelligence = Experience

Tryvium Experience

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