Tryvium Desk - Overview
Tryvium Desk is an enterprise collaboration platform which extends the Skype for Business functionality to Service Desk / CRM tools.
Sensiple’s Tryvium Desk integrates with ITSM / CRM tools to provide improvised customer experience.
Tryvium Desk helps enterprises to leverage their existing Skype for Business / Office365 investment for customer services.
Sensiple's Tryvium Desk provides highly personalized customer experience by
Delivering Intelligent Interactions
Allows agents to seamlessly access service desk tickets within the Microsoft Skype for Business / Skype4B / O365. This helps the agent to understand the context of the customer call and to engage in a context aware conversation with the end user.
Connecting the Right Agent
Tryvium Desk has the ability to group service desk agents based on their skill set. This added with Microsoft Skype for Business / Skype4B / Office365 Presence service helps routing the chat/call to the right agent. This enables the service representatives to interact with the users and resolve the incident swiftly.
Enables agents to interact in real time and gather information on the issues from caller thus avoiding gaps in communication and improving the resolution time.